Terms and conditions

Welcome to Enso Counselling!

These terms and conditions outline the rules and regulations for the use of the Enso Counselling Website, owned by Dr. Aarti Saxena and located at https://ensocounselling.com/.

For more information about what personal data we collect and how it is used, please refer to our Privacy Policy.

Confirmation of Acceptance

Please read these Terms and Conditions carefully before using https://ensocounselling.com/. Your access to and use of this Website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use this Website. By accessing or using this Website, you agree to be bound by these Terms. If you disagree with any part of these Terms, do not use https://ensocounselling.com/ any further.

Nature of Counselling

There may be both benefits and risks while participating in counselling, whether online or in person. Counselling may improve your ability to relate with others, provide a clearer understanding of yourself, your values, and your goals. Counselling often leads to better relationships, solutions to specific problems, and significant improvement in feelings of distress. Since counselling may also involve discussing unpleasant aspects of your life, you may also experience uncomfortable feelings.

However, there are no guarantees of what you will experience, and you agree that you use Enso Counselling services at your own risk. You agree that you understand the possible advantages and disadvantages of therapy and shall not hold Enso Counselling accountable if the results of your therapy are different from what you expected.


All payments related to your session at our Enso Counselling must be made at the end of each session. You will be provided with a receipt as an acknowledgement of your payment, if you choose.

We require all by-phone and online counseling session fees to be paid in advance before counselling takes place. Services will only begin once your payment has cleared.

Schedule Changes and Cancellations

We set aside time for you for any scheduled appointments you make and thereby request that any notification of cancellation or any changes in schedule be given at least 24 hours before a scheduled appointment is set to take place. For all scheduling changes, we require a minimum notice of 24 hours.


Enso Counselling is dedicated to providing professional care of the highest standards and will do their best to serve you. However, if at any point in time your therapist finds that she is no longer able to continue being effective in helping you, she will make every possible effort to find an appropriate professional to refer you to.

Website Content

The unregistered and registered trademarks, logos, slogans, and text of this website are the sole property of the website owner and may not be copied or used without consent of Enso Counselling and/or its designated representative.

Online Counselling

If you are interested in receiving online counselling services, you must consult with your Enso Counselling counselor to discuss eligibility as well as the terms and conditions that apply to said services.

Eligibility for Online Counselling

Online counseling services are not meant to take the place of direct, face-to-face counselling.

Online counselling services are most suitable if you are over the age of 18 years old and have either previously engaged in formal counselling services and/or are seeking short-term support for issues that are unrelated to major crises, severe mental health issues, suicidal, homicidal or violent behavior (past and present).

Online counselling services are intended for clients who have limited access, availability or financial means to receive direct, face-to-face professional counselling services.

Although online counselling services may be helpful, direct, face-to-face services are highly recommended and encouraged, especially if you are either looking for long-term treatment or are in major crisis.

Online counselling does not provide crisis counselling and is not intended for clients who:

  • Have a history of major psychiatric episodes, hospitalizations or drug/alcohol dependence.
  • Have been diagnosed as any of the following – Borderline Personality Disorder, Major Depressive Disorder, Bipolar Disorder Type 1, Mentally Ill/Chemically Addicted (MICA), and/or Schizophrenia.
  • Have a history of suicidal, homicidal or violent behavior or present as suicidal, homicidal or violent.

Full Client Disclosure and Right to Refuse Online Counselling Services

If you have any history of major psychiatric episodes, hospitalizations or drug/alcohol dependence or have been diagnosed as any of the following – Borderline Personality Disorder, Major Depressive Disorder, Bipolar Disorder Type 1, Mentally Ill/Chemically Addicted (MICA), and/or Schizophrenia – you must disclose this information to Enso Counselling prior to being considered for online counseling services.

Failure to do so or knowingly misleading or withholding the above said information excludes Enso Counselling from any liability related to your diagnosis, prognosis, outcome and actions.

If it is deemed at any point in the treatment that your needs are greater than the Enso Counselling counselor’s area of expertise or scope of practice, and you are is unsuitable for online counseling services, Enso Counselling reserves the right to refuse and/or end treatment, and provide other appropriate referral sources.

Changes and Modifications

Enso Counselling holds the right to add to or modify these terms and conditions, the text information on this website, and any and all content included on this site at any time without prior notice to users. By using this site, you agree to the responsibility of reviewing all terms and conditions for acceptance regarding any changes made before continuing use of this site.

You acknowledge that by viewing and using this site and by scheduling a therapy session with Enso Counselling, you understand and agree to all of the Terms of Use and Policies listed. If you do not agree to the terms of service, please refrain from accessing and using this website and our therapy services.

If you have any questions or concerns regarding these terms and policies, please contact us using our contact page.

V1.0 | November 2021