Any personal data provided by you to Enso Counselling through any means, whether verbal, written, in electronic form, or by your use of our website will be held and processed in accordance with this policy, to provide you with the services you have requested from us, and to provide you with an optimal website experience.
This policy only applies to data collected by Enso Counselling staff and via our own forms and website. Third party agents, and websites which are linked to ours, are not covered by this policy. If you have any queries concerning your personal information or any questions on our use of the information, please contact us using our contact form.
When you request counselling at Enso or otherwise provide your personal details to us, you will be asked to consent to our processing of your data under the terms of this policy.
Enso Counselling will keep all information disclosed during your therapy sessions strictly confidential. No information from your therapy will be revealed to third party, company or organization without your written consent, unless otherwise required by law.
The law requires your information to be disclosed to others in the following situations:
- If your counselor identifies you as a serious danger to yourself or others, or determines that you are ‘gravely disabled’ and unable to care for yourself.
- Your counselor is required by law to break confidentiality in order to protect you, or protect others from you.
- Your counselor is also held responsible by law to report you to the appropriate authorities if you reveal any involvement in child or elderly abuse.
2. What information do we collect?
2.1. Counselling Requests
Registering with us to request counselling can be done online, on paper or in person. Our request process involves providing us with your name, address, telephone numbers and email address. We may also request information on your availability, therapeutic issues, and other details which we deem relevant to processing your request.
2.2. Initial Appointments
During your first initial appointment, we may ask about your current personal, social, medical and financial circumstances as part of the counselling session, in order to better understand how we may help. We may also ask about your background and family history, as well as the issues which are affecting you now.
When you leave comments on the site we collect the data shown in the comments form, and also the your IP address and browser user agent string to help spam detection.
2.3.2. Contact forms
The information you give us on our forms (including all enquiry and application forms) may include your name, postal address, email address, phone number and other messages to us.
Data we collect from you through contact forms (whether required by the form or voluntarily included) may be used by us to contact you or as inputs to customize content on our site, but only if you so choose. However, we will never disclose such data on our site, and never share such data with any third parties, unless expressly authorized by you.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
3. What do we use your information for?
We use information held about you in the following ways:
- To provide you with the professional counselling service requested from us.
- To offer suitable counselling appointments.
- To notify you about changes to your appointments and other changes to our services.
- To seek feedback from you on your experience of counselling with us.
- To improve our service to ensure that it is provided in the most effective manner for you and for us.
- To administer our service, including the arrangement of appointments, and for financial control, data analysis, research, statistical and survey purposes.
- To keep in touch with you if you consent to this, for the purposes of organisational, service and professional development.
4. How do we keep your information safe?
All information you provide to us is stored as securely as possible. All paper forms and correspondence are kept in locked filing cabinets on our premises. All electronic records are stored securely on computer systems using the latest anti-malware and data security software, and all access is by password-protected authentication.
Unfortunately, the transmission of information via the internet is never completely secure. Although we will do our best to protect your information using industry-standard protocols and encryption, we cannot guarantee the security of your data transmitted to us via email, including forms completed on our website which are transmitted by email; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your identifiable personal information is kept separately from any session notes and other descriptive material. Client notes and other documentation are destroyed 3 years after the end of counselling, unless otherwise required by law.
5. Your rights
You have the right to ask us to provide a copy of the information collected through this website and held by us in our records. You also have the right to require us to correct any inaccuracies in this information. If you would like to do this, please contact us using our contact form. Please note that this applies only to information collected through your interaction with this website, and does not cover information shared by you during your counselling session or otherwise offline.
You may withdraw your consent for us to hold and process your data at any time. However, if you do this while actively receiving counselling at Enso COunselling, your counselling would have to end. You can withdraw your consent by using our contact form.
6. Changes to this policy
We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our website.
V1.0 | November 2021